Returns & refunds.

Our 30-day first-order satisfaction guarantee

Try your first Purpology order with confidence. If the cream isn’t right for you, email us within 30 days of delivery to arrange a return.

The guarantee covers one unit from your first Purpology order, even if it has been opened or used. Your first subscription shipment is eligible too. Subsequent subscription shipments are not covered by this first-order guarantee.

How to arrange your return

Email hello@purpologyscience.com with your order number and the item you’d like to return. We’ll arrange a return shipping label and share the instructions.

You must return the product to receive a refund. Please contact us before sending it back so we can direct it to the right place.

Return fee and your refund

A $7.95 return fee applies to returns under our first-order satisfaction guarantee. We arrange the shipping label and deduct the fee from your refund.

Once your return has been received and inspected, your approved refund will be the full amount paid, less the $7.95 return fee, issued to your original payment method. The time it takes for the credit to appear can depend on your payment provider.

Damaged, incorrect, or faulty items

If your order arrives damaged, contains the wrong item, or has a fault, email hello@purpologyscience.com with your order number and a description of the problem. Purpology will help resolve it.

The first-order guarantee does not prevent you from contacting us about a damaged, incorrect, or faulty item on any order.

Need a hand?

If you have a question about a return or refund, our team can help at hello@purpologyscience.com.

Your rights

This policy does not limit any rights or remedies you have under applicable consumer law.